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49ok handles your personal data with care — this policy explains what we collect when you open an account, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions in Bangladesh.
When you create an account on 49ok, we collect the details you submit — your name, contact information, and the payment method you choose to use. For Bangladesh accounts, that typically means data connected to bKash, Nagad, Rocket or Bank Transfer transactions. We do not sell your personal information to third parties. We store account data only for as long as it is needed to operate your account, fulfil our obligations, and respond to any queries you raise through our support routes. Cookies and similar tracking tools help us understand how you move through the site — which sections you open, how long you stay, and whether you return on a different device. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect how parts of the site work. Our payment partners — the rails that process bKash, Nagad, Rocket and Bank Transfer activity — operate under their own privacy terms, which apply independently of this policy. We recommend reviewing those terms directly. Any data you submit to third-party services linked from our platform falls outside this policy's scope. If you have a specific question about how your data is stored or used, the contact routes in the support section below are the right place to start. Availability of all features depends on local law and your eligible region.
Not everything connected to your 49ok experience falls under this policy. Understanding the boundaries helps you know where to look when a question comes up — whether it is about your account details, a payment record, the games you access or a link you followed off our platform.
Data you submit when opening or updating your 49ok account — login credentials, contact details and verification records — falls inside this policy. We are responsible for how that information is stored and who can access it.
When you move funds through bKash, Nagad, Rocket or Bank Transfer, those payment rails handle the transaction under their own terms. We receive a record of the outcome; we do not process the payment infrastructure directly.
Game content from studios available in our lobby — and the browsing data connected to how you interact with it — falls within this policy. We use that data to keep the account experience consistent across your sessions.
External links, payment partners and any service you access outside 49ok operate under their own privacy terms. This policy ends at the boundary of our platform; we are not responsible for data handling on external sites.
You have practical options for managing the data 49ok holds about you. The most direct route is your account settings page — that is where you can review the details on record, correct an outdated address or contact number, and update your preferred payment method between bKash, Nagad, Rocket and Bank Transfer. If the change you need is not available through account settings, our support team can handle it for you. For questions about what data we hold, how long we keep it, or whether any of it has been shared with a third party, a written request through our published support route is the clearest way to get a documented answer. We aim to respond to data questions through the same channel you used to send the request. If you believe a record is incorrect, let us know specifically what needs changing — we will check it against our account records and follow up. Deleting your account closes access and triggers our standard retention review; we will confirm what happens to your data at that point.
Open account settings to see the contact details, payment preferences and session history we hold. What you see there is the live record; if anything looks wrong, the correction step is right beside it.
Name, contact number, email and preferred payment method can all be updated from account settings. For fields that are not editable directly, reach out through the support route and we will update the record after verification.
Send a written request through our published support channel if you want to know what data we hold, where it came from or how long we keep it. We respond through the same channel so there is a clear record of both sides.
Contact support to start the account closure process. We will confirm what data is removed immediately, what is held under our standard retention period, and when that period ends.
If your question is specific to how your data is handled — what we store, how long we keep it, or who can see it — use the routes below. These are the channels we monitor for account and privacy queries from Bangladesh.
Open the chat icon from any page while signed in. This is the fastest route for account-specific questions, including data and privacy matters.
Send a written query to the support email address published on our contact page. Email is the right route when you need a documented response to a data or privacy question.
The Help Centre, accessible from your account dashboard, covers common privacy questions with step-by-step answers. Start here for self-service queries about data, cookies and account records.
Our approach to data handling is shaped around your account — not abstract policy language. Here is what that means in practice for how we store, protect and eventually remove your information.
We use session cookies to keep you signed in across pages and analytics cookies to understand site usage. You can manage cookie preferences in your browser at any time. Blocking analytics cookies does not affect account access or payment functions.
Access to your account data within our systems is limited to staff with a direct operational need. Your password is not stored in readable form. If you suspect unauthorised access, contact support immediately through live chat or email.
We keep account data for as long as your account is active and for a period afterward as required by applicable obligations. When the retention period ends, data is removed from active systems. You can ask us where your account stands in this cycle at any time.
When this policy changes, we publish the updated version at this address. Continuing to use the platform after a posted update means you have seen the revised terms. For significant changes, we will notify you through your registered contact detail.
These are the questions that come up most often when Bangladesh accounts ask about the 49ok privacy policy. If your question is not answered here, the support routes listed above are the right next step.
We collect the information you submit during account creation — name, contact details and any payment method you link, such as bKash, Nagad, Rocket or Bank Transfer. We also collect session data such as login times and device type to keep your account functioning correctly.
We do not sell your data. Payment rails like bKash and Nagad receive the transaction data they need to process your requests, under their own privacy terms. We do not share your personal details with unrelated third parties. Any sharing that does occur is limited to what is necessary to run your account.
Your account settings page shows the core details on record. For a fuller picture — including session logs or payment-linked records — send a written request through our email support channel. We will reply through the same route with documented details of what we hold.
Yes. Most fields — contact number, email, preferred payment method — are editable directly in account settings. If a field is locked, contact support with the specific correction needed. We will verify your identity and update the record.
We keep your data for a set period after account closure, as required by applicable obligations. Once that period ends, the data is removed from active systems. Contact support to ask about the specific timeline that applies to your account.
The part of a transaction that travels through bKash, Nagad, Rocket or Bank Transfer is governed by those services' own privacy terms. We receive a record of the transaction result, and that record falls within this policy. For questions about how those payment services handle your data, check their published terms directly.